Frequently asked questions
A few useful answers before you pick your color.
What are the stools made from?
Our Loop and Portal designs use transparent colored cast PMMA acrylic with polished edges. Ripple uses opaque colored cast PMMA acrylic with polished edges. Exact dimensions and sheet thickness are listed on each product page.
Which color and size am I ordering?
Each named product has one specified color and one size. Select the Gloss-polished finish before adding it to your cart. The product page and cart show your selection.
Where do you deliver?
We deliver to the contiguous 48 United States and Washington, D.C. We do not currently deliver to Alaska, Hawaii, U.S. territories or APO/FPO military addresses. All eligible orders receive free standard shipping.
How long does delivery take?
Order handling takes 1–2 business days. Transit takes an estimated 3–4 business days after dispatch, for an estimated total of 4–6 business days. These are estimates, not guaranteed arrival dates. Our order cut-off is 07:00 PM (GMT−06:00), fixed Central Standard Time (Chicago reference), year-round. It does not change for daylight saving time. Orders placed before the cut-off on a business day may begin processing that day. Orders placed after the cut-off, on weekends or on U.S. federal holidays begin processing on the next business day. Business days exclude weekends and U.S. federal holidays.
What are the shipping and tax charges?
Standard shipping is free for eligible addresses. The checkout tax amount is $0; this is not a statement of legal tax exemption.
Can I return an item?
Contact us within 30 days of receiving your item to request a return. For change-of-mind returns, items must be unused, in their original condition and original packaging. These ordinary return conditions do not prevent claims for defective, damaged or incorrect items. Request authorization by email with your order number and reason before returning it to our French address. Customers pay international return shipping for change-of-mind returns; luuxeloop pays for our error, damage or defects. There is no restocking fee.
When are approved refunds processed?
Approved refunds are returned to the original payment method within 10 calendar days. Your payment provider may need additional time to show the credit.
How do I care for acrylic?
Use a soft cloth and mild soap, and avoid abrasive pads, alcohol and solvent cleaners. Each product page includes care guidance for its shape and finish.
How do I ask about payment or an order?
Contact [email protected] with your question and your order number if available. A submitted payment request does not itself confirm a completed charge or accepted order.
Can I stand on a stool?
Do not use these products as ladders or standing platforms. No certified load rating is stated.