Return & Refund Policy
Here is how to request a return and what happens next.
30-day return requests
Contact us within 30 days of receiving your item to request a return. For change-of-mind returns, items must be unused, in their original condition and original packaging. These ordinary return conditions do not prevent claims for defective, damaged or incorrect items.
How to request a return
Email [email protected] with your order number and the reason for your request. Please obtain return authorization and return instructions before sending an item. Our return address is luuxeloop, 14 Allée Germain Soufflot, 69780 Mions, France. Returns are sent to France, including returns from the United States.
Damaged, defective or incorrect items
Contact us to describe the issue, including supporting photographs where available. We will review the issue and arrange the applicable return and refund resolution. luuxeloop covers return shipping for our error, damaged items or defects; ordinary unused and original-packaging requirements do not bar these claims.
Return shipping and fees
Customers pay return shipping to France for change-of-mind returns. International return shipping costs may apply. luuxeloop pays return shipping when the return results from our error, damage or a defect. There is no restocking fee.
Approval and refund timing
Return approval is based on receipt and inspection of the returned item, subject to the applicable conditions above. Once your refund is approved, it will be returned automatically to the original payment method within 10 calendar days. Your bank or payment provider may take additional time to show the credit.
Contact
Contact [email protected]. Our legal business name is luuxeloop, located at 14 Allée Germain Soufflot, 69780 Mions, France.